VOIP deregulation conference

by oneafrikan on December 10, 2004

Dear CITI Community

Deregulation and the Conact Centre, what you need to know

CallingtheCape cordially
invites you to attend a VOIP deregulation conference focused on the call
centre industry, and to meet the role players and decision makers in this
fast-growing global industry.

In research commissioned
by CallingtheCape and undertaken by Deloitte, investors identified the
cost of telephony as the major obstacle to growth in the industry. The
recent announcements by the Minister of Communications with regard to
deregulation looks set to reduce costs substantially, by allowing companies
to take advantage of VOIP. But what is now allowed? How much will prices
fall? What services will become available? And what does it mean for infrastructure
investment in contact centres?

These are some of
the questions that we hope to answer at this event. We’ll be examining
the implications of the imminent deregulation on the call centre industry,
as well as the relevant legislation and its affect on current technology,
and exploring the exceptional value offered by Cape Town as the new destination
centre of choice.

There’ll be
a moderated one-hour panel discussion, with recognised thought leaders
in the industry to clarify these issues for you, and influential guest
speakers will be sharing their expertise on the relevant aspects and what
this means to you.


Luke Mills, Executive Director of CallingtheCape – Introduction

Andries Matthysen from ICASA
The facts of the deregulation and the proposed changes
Janet MacKenzie, Director of Cliffe Dekker Inc.
The legislation and what this means for the call centre industry
Tea break
A Value Added Network Service Provider (VANS) panel discussion including
major international vendors that are planning to offer VOIP services such
as UUNET, Telkom, Gateway Communications, Internet
Solutions, T-Systems
and discussing issues such as:

  • Providing connectivity
    in off-shoring
  • The overseas link
    issue – a services related perspective
  • What communication
    technologies are available to the industry
  • New pricing models
    and costs

Karel Botha, Regional Manager of Spescom
How deregulation will affect which technologies people use in contact
A Case Study presented by Alain Schram, MD of Avaya
A Case Study presented by Tim Ellis, Director of Enterprise and Public
Sector business for Cisco Systems South Africa
Light finger luncheon
VENUE : The Vineyard Hotel, Newlands, Cape Town
DATE : 27th January 2005
TIME : 08:30 to 13:00
COST : R600 (R500 for members of CallingtheCape and professional

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