by oneafrikan on May 11, 2007
In all my time in this industry so far, specifically regards my time in London, I’ve not come accross anyone anywhere near like the client I had the displeasure of spending time with this evening.
A rough chain of events:
- Client changed meeting location on the day
- Client changed meeting time late morning / early afternoon
- Client was 45 minutes late for meeting, having already ushered us into their offices himself (after opening the door for us, he proceeded to spend another 40 minutes on the phone, leaving us in the meeting room)
- Client made no mentioned of keeping us waiting, no apology for delay, no thanks for time
- Meeting ends at about 7:15pm
- Result: miss gym (exercise and sauna) ‘cos got home to late; have to work later now to catch up time I lost earlier
Normally I’d not have a problem meeting with someone that late, but when you’re asked to make a meeting and then are forced to sit in the conference room for 45 minutes shooting the breeze with idle small talk, it gets frustrating, and you end up feeling it’s a waste of time. Not even saying thanks for cutting into your personal time is just plain rude, and leaves a bad taste in your mouth.
My general point of view is that business is a two way street. I need to make money, and you need a service of some sort. If we both work together, we both stand to benefit. But when you adopt the kind of attitude (and I’ve watered it down some) this client displays towards peoples time, which to me seemed totally disrespectful; add a dash of arrogance; a pinch of ignorance; and a sliver of bullying; you get one thing: WANKER, or more politely, an absolute bloody tosser.
I came away resolving to myself that if I ever in my travels through life encounter someone who even closely resembles the traits I’ve seen tonight, I’m going to say not to whatever it is we’re talking about, and run for the hills. No amount of money would make me work with this kind of person ever again. Luckily, I get to have a say in whom we work with, so that base is covered ;-)
I don’t want to come accross as a whiner, because generally I’ve got a long fuse and am pretty laid back, but just plain decency, and a little bit of consideration for people in general, goes a long way to making difficult situations easier. I expect that of myself, and generally expect that of others too ;-)
Anyways, it’s over now, and I’m hoping that that project will be over in a relatively short amount of time, so that I can put it to bed, and be stronger and wiser for the experience.
Would be really interested to hear your nightmare client stories? Better, worse, much worse?