Comments on: Can Anyone Suggest a Good Open Source Email Ticketing System? http://www.oneafrikan.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/ This is the evolution of One Afrikan. And this blog is going to change it's design too. Promise. Booyaa. Sun, 05 Jun 2011 17:16:36 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Gareth Knight http://www.oneafrikan.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/comment-page-1/#comment-1360 Gareth Knight Fri, 11 Jan 2008 10:01:13 +0000 http://www.oneafrikan.com/archives/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/#comment-1360 Thanks Vineet ;-) We're more looking for something that enables us to email our users, so we can reply to their emails / support requests... Thanks Vineet ;-)

We’re more looking for something that enables us to email our users, so we can reply to their emails / support requests…

]]> By: vineet http://www.oneafrikan.com/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/comment-page-1/#comment-1359 vineet Fri, 11 Jan 2008 03:49:36 +0000 http://www.oneafrikan.com/archives/2008/01/10/can-anyone-suggest-a-good-open-source-email-ticketing-system/#comment-1359 We have implmented TRAQ which automatically converts the support emails into webtickets and the same could then be assigned to relevant person by a supervisor. It is integrated with our intranet wiki where relevant links could be assigned while resolving queries. The same is implemented with an Escalation System also. We have implmented TRAQ which automatically converts the support emails into webtickets and the same could then be assigned to relevant person by a supervisor. It is integrated with our intranet wiki where relevant links could be assigned while resolving queries. The same is implemented with an Escalation System also.

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