Why I won’t use GoDaddy again

by oneafrikan on May 8, 2009

On Wednesday I was renewing domains that are registered with GoDaddy, so I go to the cart page where I can review the cost, and see that there is a line item for “private” (domains are registered with DomainsByProxy so your contact details are not available through WHOIS, which protects you from spammers). So I spend the next hour trying to figure out how I can remove this from the renewal as the cost is literally the same as the domains themselves…  And I can’t.  After much searching and swearing, it seems you have to have an account with DomainsByProxy to do so, and the admin cost (time primarily) associated with doing this is not worth the effort.

While the above paragraph is an attempt at a factual description of what happened, I’m totally angry with GoDaddy and won’t be using them to renew domains, nor buy new ones.  They’ve lost my business for good now, and over the course of the next year I’m going to go to the extra cost of transferring the 21 domains I have with them to my the domain registrar I use, which doesn’t do this.

This was the straw which broke the camel’s back.  Having to login twice on the same site to use the domain management area; not having an account with DomainsByProxy created automagically when I choose the “private” feature in the first instance; and being subjected to grossly obtrusive cross and up-sells were the other 3 straws…

Bob – I know you optimise, and try to eke out every last drop of revenue from each and every customer, but in a niche of much choice, you’ve made it easy to want to switch.  In the beginning you were the new kid on the block I wanted to support.  Now you’re the dude at the Johannesburg traffic lights trying to wash my car windows, take my rubbish and sell me mobile chargers all at once – while standing in front of the car.

So, some tips to would be GoDaddy users; people looking to buy domains:

  1. If you must use GoDaddy, don’t choose the “private” option when you register a domain.


Which domain management company do you recommend?

by Drew Preston on May 15, 2009 at 11:22 pm. Reply #

drew: wsmdomains.com. have used them for 10 years or so now, and never had an issue… their bulk management tools are good; support is good, and you have all the dns tools you need. godaddy was cheaper, but it was a false economy.

by Gareth Knight on May 19, 2009 at 9:53 am. Reply #

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